Achieving Balance | Counselling Service | Contact Page

Feedback Form

We greatly value your feedback. Your experience and insights are essential in helping us understand how we can better serve our clients and continuously improve our services. Your feedback will not only assist us in enhancing our practices but will also contribute to the overall quality of care provided to individuals seeking therapy.

If you would prefer to contact us directly you can email, call, or write to Achieving Balance on the information below.

If you don't feel comfortable sharing your feedback with Achieving Balance and would like to place your feedback to someone external from Achieving Balance you can contact

Australian Counselling Association (ACA) - https://www.theaca.net.au/lodge-a-complaint.php

Office of the Health Ombudsman (Qld) - https://www.oho.qld.gov.au/

achievingbalance.cq@gmail.com

Mobile 0432 044 773

Rockhampton Queensland 4701

Virtual services are available for anywhere in Australia and New Zealand.

Name

First Name

Last Name

Prefer to be Anonymous

Yes

Phone

Address

I am completing this form on behalf of

Further details

If you are completing this form on behalf of someone else let us know - the persons name, your relationship to them, and the reason you are completing this form on their behalf.

I would like to give

What is your feedback about?

Provide some details to help us understand your feedback. You can include what happened, time and date, where it happened and who was involved.

Would you like to be contacted

It is Achieving Balance's policy and procedure to review and action all feedback, compliments, and complaints. If you would like, a representative can contact you to discuss your feedback or concerns.

Supporting Information

Please provide supporting information such as witness names, photos and correspondence or emails if required.

What outcome are you seeking

Let us know what outcomes you are seeking around your feedback or concern. (eg. to be contacted, action to be taken).

You can use this information as a testimonial, or provide as an example for training

Yes, you can use the information provided as a testimonial or for training examples

No, I do not want you to disclose the information I provided.